Privacy Policy

This Privacy Policy describes how Home & Healthy collects, uses, shares and safeguards personal information when you interact with our Site or Services. A privacy policy must explain what data is collected, how it is used, who it is shared with and the user’s rights. We are committed to protecting your privacy and complying with applicable data‑protection laws, including the GDPR and the California Consumer Privacy Act (CCPA).

1. Information We Collect

1.1 Information You Provide Directly

  • Contact and booking details. When you submit a contact form, schedule a service or request information, we collect your name, email address, phone number and any additional information you provide in the message or project description.

  • Service address and project details. Through our booking platform, we collect the street address, unit or apartment number, city, state, zip code and any notes or photos you upload about your service needs.

  • SMS and marketing consent. We record your consent preferences when you opt in to receive SMS updates or promotional emails.

  • Payment information. When you pay for Services, our payment processors collect your payment card details, billing address and transaction information. We do not store full payment card numbers on our servers.

1.2 Information Collected Automatically

  • Usage data. We collect information about how you access and use the Site, such as IP address, device information, browser type, pages viewed, access times, referring URL and interactions with our content.

  • Cookies and similar technologies. We use cookies and related technologies to remember your preferences and to analyze how visitors use our Site. Cookies that are not strictly necessary (e.g., for analytics or marketing) will only be activated with your consent as required under GDPR. You can adjust your cookie preferences through the cookie banner or your browser settings.

  • Log files and analytics. Our web servers and analytics providers record logs that may include your IP address, device information, date and time of access and pages visited.

1.3 Information from Third Parties

  • Booking platform. Our third‑party booking provider (Housecall Pro) collects and processes information you submit during scheduling, including contact details, service address, project descriptions and payment information. We receive a copy of this information to manage your booking. Housecall Pro’s use of your information is governed by its own privacy policy.

  • Social media and reviews. If you engage with us on social media or submit reviews, we may receive information you provide on those platforms.

  • Other service providers. We may receive information from payment processors or marketing partners as necessary to process payments or determine campaign effectiveness.

2. How We Use Your Information

We use personal information for the following purposes:

  • Delivering services. To schedule and provide services, communicate about appointments, track work progress and manage subscriptions.

  • Customer support. To respond to inquiries, provide quotes and handle complaints.

  • Payment processing. To process payments for services and subscriptions.

  • Communications and marketing. To send appointment confirmations, service reminders, updates and promotional messages (if you have opted in). You may opt out of promotional emails or SMS by following the instructions provided or contacting us.

  • Analytics and improvement. To understand how users interact with our Site, evaluate our marketing campaigns and improve our services.

  • Legal and compliance. To comply with legal obligations, prevent fraud, enforce our Terms of Service and protect our rights or the rights of others.

SMS Communications

Home & Healthy may collect phone numbers through our website forms, service agreements, invoices or other direct customer interactions. By checking the SMS consent box on our forms or otherwise providing express written consent, you agree to receive SMS text messages, including messages sent using automated technology from Home & Healthy regarding your relationship with us. These messages may include:

  • Appointment confirmations – reminders that your booking has been received and confirmed.

  • Scheduling and service updates – notices about upcoming appointments, delays or changes to scheduling.

  • Project follow‑ups – requests for feedback or additional information after we complete a service.

  • Account‑related notifications – updates regarding your account status, subscription renewal or billing issues.

  • Occasional service promotions or seasonal maintenance reminders – limited offers and maintenance suggestions relevant to our Services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may reply STOP at any time to opt out of future SMS communications. You may reply HELP for assistance or contact us directly at (609) 334‑8933.

We do not sell, rent or share phone numbers with third parties for marketing purposes. Your consent to receive SMS messages is voluntary and not a condition of purchase.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data based on the following legal grounds:

  1. Consent. Where you have given consent for specific purposes, such as receiving marketing communications or non‑essential cookies.

  2. Contract. To fulfil our contractual obligations to you when you book services.

  3. Legitimate interests. To operate and improve our business, communicate with you about services and prevent fraud, provided that these interests are not overridden by your data‑protection rights.

  4. Legal obligations. To comply with legal or regulatory requirements, including record‑keeping and responding to lawful requests.

4. How We Share Information

We do not sell your personal information. We may share personal data in the following circumstances:

  • Service providers and contractors. We share information with third‑party vendors who perform services on our behalf, such as booking and scheduling providers, payment processors, SMS gateway providers, email service providers, cloud hosting and analytics platforms. These partners are contractually required to protect your data and may use it only for the specified purposes.

  • Business partners. We may share information with partners with whom we jointly offer products or services (e.g., subcontractors who assist with projects).

  • Legal obligations and protection. We may disclose information if required by law or legal process; to enforce our policies; or to protect the rights, property or safety of Home & Healthy, our clients or others.

  • Business transfers. In the event of a merger, acquisition or sale of all or a portion of our business, your personal information may be transferred to the acquiring organization. We will take appropriate steps to ensure that the transferee honors this Privacy Policy.

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to fulfil our contractual and legal obligations, and to resolve disputes. For example, we retain booking and service history for accounting and warranty purposes. When personal data is no longer required, we will delete or de‑identify it.

6. Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration and destruction. These measures include secure servers, access controls, encryption of sensitive data and periodic security reviews. No method of transmission over the internet or electronic storage is 100 % secure; while we strive to protect your data, we cannot guarantee absolute security.

7. International Data Transfers

We operate in the United States. If you access the Site from outside the U.S., your information may be transferred to, stored and processed in the United States or other countries where our service providers operate. We will ensure that cross‑border transfers comply with applicable data‑protection laws and that appropriate safeguards are in place.

8. Your Rights

8.1 Rights under the GDPR

Individuals in the European Economic Area have specific rights regarding their personal data. These include the right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object and rights related to automated decision‑making. You also have the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.

8.2 Rights under the CCPA (as amended by the CPRA)

If you are a California resident, you have the following rights:

  • Right to know. You may request details about the categories of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it and the categories of third parties with whom we share it.

  • Right to delete. You may request that we delete personal information we have collected, subject to certain exceptions.

  • Right to opt out of sale or sharing. You may direct us not to sell or share your personal information. We currently do not sell personal information.

  • Right to correct. You may request correction of inaccurate personal information.

  • Right to limit use and disclosure of sensitive personal information. You may limit our use of your sensitive personal data to what is necessary to perform services you request. We do not collect sensitive personal information (such as Social Security numbers or biometric data) through our Site.

  • Right to non‑discrimination. We will not discriminate against you for exercising any CCPA rights.

  • Right to notice. You have the right to be informed, at or before the point of collection, about the categories of personal information collected and the purposes. This policy serves as our Notice at Collection.

To exercise any of these rights, please submit a request to privacy@homeandhealthy.net. We may need to verify your identity before processing your request. If you use an authorized agent, the agent must provide proof of authorization.

9. Children’s Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided us with personal data without parental consent, we will delete it. If you believe that a child may have provided us with personal information, please contact us.

10. Third‑Party Links and Services

Our Site may contain links to third‑party websites and services (e.g., our booking platform, social media pages or Google Maps). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third‑party sites or services that you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. If the changes materially affect how we use or disclose personal information, we will provide additional notice (e.g., via email or a banner on the Site). Your continued use of the Site after the revised policy takes effect signifies your acceptance of the changes.

12. Contact Us

For questions or requests regarding this Privacy Policy or our data‑handling practices, please contact:

  • Mail: Home & Healthy, 1853 McCall Avenue, Mays Landing, NJ 08330

  • Phone: (609) 334‑8933